At Teenva AI and Digital Ventures, we aim to deliver high-quality IT and digital solutions. This policy outlines how cancellations and refunds are handled.

1. Service Cancellations

• Clients may request cancellation of services by writing to sales@teenvaai.com.
• Cancellations are subject to review depending on project stage and resource allocation.

2. Refund Eligibility

• Advance Payments / Deposits are non-refundable once the project has commenced.
• Milestone Payments are refundable only if the work corresponding to that milestone has not started.
• Completed Services are non-refundable.

3. Refund Process

• Refunds, if applicable, will be processed within 7–10 business days to the original payment method.
• Transaction charges deducted by payment gateways or banks are non-refundable.

4. Exceptions

No refunds will be issued in cases of:

• Client delays in communication or approvals.
• Change of mind after project commencement.
• Third-party service issues (e.g., hosting, domain providers, payment gateway failures).

5. Contact for Cancellations / Refunds

For assistance, please contact:

• 📧 Email: sales@teenvaai.com
• 📞 Phone: +91 9572020107